Frequently Asked Questions (FAQs)

1. What if the product doesn't fit me?

No worries! If the product doesn’t fit properly, we offer an easy exchange policy. Simply contact us at hello@lucidic.store, and we’ll assist you in exchanging the product. Make sure to refer to our size chart before placing your order to avoid any inconvenience.

2. What if the product is defective?

We take quality seriously, and every product goes through rigorous quality checks before dispatch. However, if you receive a defective product, please email us at hello@lucidic.store with a clear image of the defect. Once verified, we will replace the product at no additional cost.

3. Is paying online secure?

Absolutely! We use trusted and secure payment gateways like PayTM and Razorpay, which are among the most reliable in India for online transactions. Your payment information is encrypted and protected.

4. How will I know if my product has been shipped?

We’ll keep you updated every step of the way! You’ll receive regular updates regarding your order via email and SMS, including the shipment and tracking details.

5. What is the exchange policy?

We offer a 7-day exchange policy from the date of delivery for size-related issues. Exchanges are only applicable within the scope of our policies. Make sure to notify us within this period to initiate the exchange process.

6. Can I cancel my order?

Yes, you can cancel your order within 3 hours of placing it by emailing us at hello@lucidic.store. After this window, your order enters the production stage, and cancellations are no longer possible.

7. Do you offer refunds?

Since our products are made to order, we do not offer refunds for non-defective items. However, in the rare case of a defective product, we’ll replace it promptly after verification.

8. How long does delivery take?

Once shipped, most orders are delivered within 3-7 business days, depending on your location. You’ll receive tracking updates to follow the progress of your order.

9. What should I do if I need help choosing the right size?

Check out our detailed size chart provided on the product page. If you’re still unsure, feel free to email us at hello@lucidic.store, and we’ll be happy to guide you.

10. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via email and SMS. You can use this link to monitor the status of your delivery.

11. Do you ship internationally?

Currently, we ship within India only. Stay tuned as we expand our shipping options in the near future!

12. Are there any additional charges for exchanges?

No, exchanges are free of charge. We’ll arrange a reverse pickup and ship the replacement product at no additional cost to you.

13. What if I reject the product at the time of delivery?

If you reject the product upon delivery, a ₹150 fee will be deducted from the refund to cover shipping and return costs.

14. What are your working hours?

Our customer support team is available from 10:00 AM to 6:00 PM (Monday to Saturday) to assist you with your queries.

15. Where can I escalate a complaint?

For escalations or unresolved queries, feel free to email us at hello@lucidic.store, and we’ll ensure your concerns are addressed promptly.

Note: All disputes are subject to the jurisdiction of Maharashtra courts only.